Privacy Policy

This Privacy Policy applies to the myServiceForce mobile application, myXinatorPRO Field Agent – PRO ("the App"), published on Google Play and the Apple App Store by Penns Light Communications, Inc., D/B/A myServiceForce ("myServiceForce," "we," "us," or "our")[cite: 1].

This Privacy Policy explains what information may be collected through the App, how that information is used, how it may be shared, and the choices available to users[cite: 1].

1. Information We Collect

Location Data

The App collects precise GPS location information from field technician devices when the required permissions have been granted and location tracking is enabled[cite: 1].

While the App is in use, location information may be used to[cite: 1]:

• Support assignment and management of service jobs[cite: 1]
• Provide routing, navigation, and location-related functionality[cite: 1]
• Estimate technician arrival times[cite: 1]
• Support job tracking and field-service operations[cite: 1]
• Verify or support time-on-site activities[cite: 1]

When background location tracking is enabled, the App may collect location information while the App is running in the background, including between jobs and during field-service activities[cite: 1]. Background location collection allows authorized dispatchers and customer administrators to maintain visibility into technician location and status and to support field-service dispatch and operational functions[cite: 1].

On Android devices, background location tracking may operate through an Android foreground service[cite: 1]. When this functionality is active, the App may display a persistent notification as required by the operating system[cite: 1].

Location information is associated with the technician's account and is used to operate and manage the customer's field-service operations[cite: 1]. Location data is not collected for advertising purposes, cross-app tracking, or cross-site tracking[cite: 1].

We do not sell location information or provide it to data brokers[cite: 1]. We do not share location information with third parties for their own independent advertising purposes[cite: 1]. Location information is retained in accordance with the applicable customer's data-retention policies and myServiceForce's operational requirements[cite: 1]. When information is no longer required, it may be deleted, archived, or anonymized in accordance with applicable policies and legal requirements[cite: 1].

Account and Contact Information

The App may collect information associated with a user's account, such as[cite: 1]:

• Name[cite: 1]
• Email address[cite: 1]
• Telephone number[cite: 1]
• Username or account identifiers[cite: 1]
• Business or organization information[cite: 1]
• Other information provided by the customer's administrator[cite: 1]

This information is used to authenticate users, manage accounts, provide access to the App, and support the customer's field-service operations[cite: 1].

Job and Work-Order Information

The App may collect and process information relating to service appointments, jobs, work orders, customers, equipment, service activities, notes, schedules, and related business information[cite: 1].

This information is processed on behalf of the customer or employer that administers the technician's account and is used to provide the App's field-service management functionality[cite: 1].

Photos and Signatures

The App may allow technicians to capture or upload photographs and collect customer signatures in connection with service jobs[cite: 1].

Photos and signatures may be used to[cite: 1]:

• Document work performed[cite: 1]
• Record service conditions[cite: 1]
• Provide evidence of completed work[cite: 1]
• Support customer approvals[cite: 1]
• Maintain service records[cite: 1]
• Support the customer's business and field-service operations[cite: 1]

The App does not use photographs or signatures for advertising purposes[cite: 1].

Device and Technical Information

The App may collect technical information about the device and App environment, which may include device identifiers, operating-system information, App version, network information, crash or diagnostic information, and other technical information necessary for the secure and reliable operation of the App[cite: 1].

This information may be used for[cite: 1]:

• Authentication and account security[cite: 1]
• App functionality[cite: 1]
• Troubleshooting and technical support[cite: 1]
• Diagnostics and crash investigation[cite: 1]
• Security and fraud prevention[cite: 1]
• Push notifications and service communications[cite: 1]

We do not use device information for cross-app or cross-site advertising tracking[cite: 1].

Payment-Related Information

The App may display or process information relating to service transactions or payment-related activities as required by the customer's business operations[cite: 1].

Where payment information is processed through a third-party payment processor, the applicable payment processor may independently collect and process payment information in accordance with its own privacy policy and terms[cite: 1].

myServiceForce does not store full credit or debit card numbers in the App or its systems where payment processing is handled by a third-party payment processor[cite: 1].

2. How We Use Information

We may use information collected through the App to[cite: 1]:

• Operate and provide the App's functionality[cite: 1]
• Manage service appointments and work orders[cite: 1]
• Dispatch and coordinate field technicians[cite: 1]
• Provide routing and navigation functionality[cite: 1]
• Track technician location when location tracking is enabled[cite: 1]
• Support time-on-site and job-status verification[cite: 1]
• Maintain customer and service records[cite: 1]
• Provide customer and technical support[cite: 1]
• Authenticate users and manage accounts[cite: 1]
• Maintain the security and integrity of the App[cite: 1]
• Diagnose technical problems and improve reliability[cite: 1]
• Send service-related notifications and communications[cite: 1]
• Comply with applicable legal and regulatory requirements[cite: 1]

We do not use precise location information for advertising or sell personal information to advertisers or data brokers[cite: 1].

3. How We Share Information

We do not sell personal information[cite: 1].

Information collected through the App may be shared or made available to[cite: 1]:

Customers and Employers

The customer, employer, or organization that administers a technician's account may access information associated with that account, including job information and location information when location tracking is enabled[cite: 1].

Such access is provided to support the customer's own field-service, dispatch, workforce-management, and business operations[cite: 1].

Service Providers

We may use third-party service providers to operate and maintain the App and its supporting infrastructure[cite: 1]. These providers may provide services such as hosting, cloud storage, communications, authentication, analytics necessary for App operation, security, or technical support[cite: 1].

Service providers are authorized to process information only as necessary to provide services to us or our customers and subject to applicable contractual or confidentiality obligations[cite: 1].

Legal Requirements

We may disclose information when reasonably necessary to[cite: 1]:

• Comply with applicable laws, regulations, legal processes, or governmental requests[cite: 1]
• Protect the rights, property, or safety of myServiceForce, our customers, users, or others[cite: 1]
• Detect, prevent, or investigate fraud, security incidents, or other unlawful activity[cite: 1]
• Enforce our agreements and policies[cite: 1]

We do not share location information with advertisers, advertising networks, or data brokers for their independent purposes[cite: 1].

4. User Controls and Permissions

Users may control certain permissions through their device settings[cite: 1]. For example, users may[cite: 1]:

• Enable or disable location permissions[cite: 1]
• Enable or disable background location access where supported by the device[cite: 1]
• Control camera or photo access through device permissions[cite: 1]
• Review or change applicable App permissions through the device's operating-system settings[cite: 1]

Disabling certain permissions may prevent some App features from functioning properly[cite: 1]. For example, disabling location permissions may affect dispatch, routing, technician tracking, or time-related field-service functionality[cite: 1].

Technicians and authorized account administrators may also request access to, correction of, or deletion of applicable personal information by contacting us using the contact information provided below[cite: 1].

5. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction[cite: 1].

Location and other information transmitted between the App and our services is protected using appropriate security measures, including HTTPS/TLS encryption in transit[cite: 1].

Access to information is restricted to authenticated and authorized users according to applicable roles and permissions[cite: 1].

No method of electronic transmission or storage can be guaranteed to be completely secure[cite: 1]. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security[cite: 1].

6. Data Retention

We retain information for as long as reasonably necessary to provide the App and associated field-service services, support our customers' business operations, comply with contractual requirements, resolve disputes, maintain security, and satisfy applicable legal obligations[cite: 1].

The retention period may vary depending on the type of information and the requirements of the customer or organization administering the user's account[cite: 1].

When information is no longer required, it may be deleted, archived, or anonymized in accordance with applicable retention policies and legal requirements[cite: 1].

7. Children's Privacy

The App is intended for users who are 13 years of age or older[cite: 1].

We do not knowingly collect personal information from children under the age of 13 through the App[cite: 1].

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information in accordance with applicable law[cite: 1].

Users under 18 should use the App only with the involvement or authorization of a parent, guardian, employer, or other authorized organization where required by applicable law[cite: 1].

8. Third-Party Services and Websites

The App may interact with third-party services or infrastructure providers to provide functionality such as hosting, authentication, communications, maps, notifications, payment processing, or other business services[cite: 1].

Third-party services may have their own privacy policies and terms[cite: 1]. We encourage users to review the privacy policies of third-party services where applicable[cite: 1].

This Privacy Policy applies to information collected through the myXinatorPRO Field Agent - PRO App and does not govern the independent privacy practices of third parties[cite: 1].

9. International Data Processing

Depending on the services used by myServiceForce and its customers, information collected through the App may be processed or stored in locations outside the user's country[cite: 1].

Where required by applicable law, appropriate safeguards will be used for the transfer and processing of personal information[cite: 1].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our services, legal requirements, or our privacy practices[cite: 1].

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy[cite: 1]. Users should periodically review this Privacy Policy for the latest information about our privacy practices[cite: 1].

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact us[cite: 1]:

You may contact us regarding requests for access to, correction of, or deletion of applicable personal information[cite: 1].